# Status and support

This page describes how to check Ethen platform status and find support resources.

## Platform status

The [platform status page](/platform) provides operational status for Ethen product surfaces. Status categories include:

- **Operational** — service is functioning normally
- **Degraded** — service is available with reduced performance or capacity
- **Outage** — service is unavailable
- **Maintenance** — scheduled maintenance in progress

## Runtime status API

The platform exposes a runtime status endpoint at `/api/runtime-status` that returns the current health of:

- Gateway provider connectivity
- Supabase storage availability
- Key service dependencies

This endpoint is used by the platform status page and internal monitoring.

## Documentation feedback

To report a documentation issue:

- **Broken links or outdated content** — check the [troubleshooting guide](/docs/resources/troubleshooting) first for known issues
- **Missing documentation** — request content through the [FAQ](/docs/resources/faq) or contact the platform team
- **Security issues** — report through the channel described in the [Security overview](/docs/security/overview)

## Product support

Product support channels are not documented here. Enterprise customers should refer to their executed agreement for support contact information and SLA commitments.

## Review-required statement

Support channel descriptions and SLA commitments on this page must be reviewed by operations before publication. No support guarantees are implied by the content on this page.