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Your trust matters. Upcube is committed to clear, verifiable practices around government requests for user data, child safety, and content moderation.

Government requests for user data

We carefully evaluate every request to protect privacy and comply with applicable law.

  • Narrow scope, lawful process: We require valid legal process, object to overbroad requests, and seek to narrow scope wherever possible.
  • User notice: Where the law allows and it’s safe to do so, we notify affected users before producing data.
  • Emergency requests: We handle bona-fide emergencies through a documented process with after-action review.
  • Transparency reporting: We publish twice-yearly transparency reports detailing request types (non-content, content, emergency), outcomes, and jurisdictions.

Submitting legal process (government only):
Email: upcubeco@gmail.com (subject: Legal Process)
Include originating agency, legal authority, scope, and required response date.

Child safety

Upcube is committed to preventing, detecting, and reporting child sexual exploitation and abuse (CSEA).

  • Prevention: Policy guardrails, safety filters, grooming-prevention heuristics, and model refusals.
  • Detection & reporting: We report apparent CSEA to the appropriate authorities consistent with applicable law.
  • Collaboration: We work with partners and the research community to strengthen signals and share best practices.
  • Transparency: Twice-yearly reporting on CSEA signals and referrals.

To report content: Use in-product reporting where available, or email upcubeco@gmail.com (subject: Child Safety Report), including URLs, timestamps, and context.

EU Digital Services Act (DSA)

Resources related to our obligations under the DSA.

  • 2024 DSA Transparency Report (PDF)
  • Notices under Article 16 (CSV/PDF)
  • Own-initiative actions (summary)
  • Qualitative information (methodology & safeguards)
  • Points of contact and report content channels for EU authorities and users

Transparency & content moderation

How we apply and enforce our policies across chatbot, search, voice, and image generation.

  • Policy framework: Clear rules for prohibited and restricted content; education-first prompts where appropriate.
  • Enforcement: Scaled reviews, appeal paths, and proportional actions (content removal, feature limits, account actions).
  • Presentation: Contextual disclosures for synthetic media and safety notices for sensitive topics.
  • Appeals: Creators and builders can appeal moderation decisions or request republication after remediation.

Learn more: Transparency & Content Moderation, How to get support (FAQ), Appeals for GPTs/assistants.

Enterprise Trust Portal

For business customers: data security, privacy, and compliance documentation; FAQs; and links to assessments (e.g., SOC 2 status, DPA, access controls).
Contact upcubeco@gmail.com to request access or specific artifacts.

Contact Upcube

Upcube Inc. • New York, NY 10005, USA