Refund & Cancellation Policy

Current status: Ethen does not charge for use#

Ethen does not currently sell paid plans, subscriptions, credits or usage-based billing, and does not collect payment details. Ethen Chat and Ethen Studio are offered without charge during their current beta and early-access periods, subject to usage limits. There is nothing to cancel or refund today.

Upcube has not yet set the commercial terms for paid plans. Before any paid plan is offered, the price, billing interval, renewal, cancellation and refund rules will be stated here and shown at checkout.

What you will see before any charge#

Before Upcube charges you for anything, the price and these terms will be shown to you clearly at checkout or in an order form, and you will have to agree to them:

• what you are buying, and the price, including whether taxes are included;
• whether the purchase renews automatically, how often, and how to turn renewal off;
• whether there is a free trial, when it ends, and what happens when it does;
• how usage-based charges or credits are measured, and whether unused credits expire;
• when a cancellation takes effect;
• whether and when you can get a refund.

This policy will be updated to state those rules before any paid plan becomes available. Upcube will not charge you under terms you were not shown.

Charges from other providers#

You may use Ethen together with your own accounts at other companies. That includes a connected app, and, if bring-your-own-key access becomes available, your own AI Model Provider account. Those companies may charge you under their own terms. Their charges are separate from anything Upcube charges, Upcube does not control them, and Upcube cannot refund them. Contact the provider about its charges. The BYOK Data Handling document explains how provider billing would work with BYOK.

Ending your use#

Because there are no paid plans, you can stop using Ethen at any time without charge. You can delete conversations and Studio items, and delete your Account from Ethen Chat settings. The Privacy Policy explains what account deletion currently removes.

Your statutory rights#

Nothing in this policy limits rights you have under consumer protection law that cannot be waived by contract. Those may include cancellation periods for online purchases, or remedies for services that are not as described. If paid plans are introduced, this policy will explain how to exercise those rights where they apply.

Organizations#

If your Organization buys Ethen under a negotiated agreement or order form, the billing, cancellation and refund terms in that agreement apply instead of this policy, to the extent they differ.

Billing questions#

Questions about billing can be sent through the contact options in the Legal & Trust Center.