Status and support
How to check platform status, find support resources, and report issues for the Ethen platform.
This page describes how to check Ethen platform status and find support resources.
Platform status
The platform status page provides operational status for Ethen product surfaces. Status categories include:
- Operational — service is functioning normally
- Degraded — service is available with reduced performance or capacity
- Outage — service is unavailable
- Maintenance — scheduled maintenance in progress
Runtime status API
The platform exposes a runtime status endpoint at /api/runtime-status that returns the current health of:
- Gateway provider connectivity
- Supabase storage availability
- Key service dependencies
This endpoint is used by the platform status page and internal monitoring.
Documentation feedback
To report a documentation issue:
- Broken links or outdated content — check the troubleshooting guide first for known issues
- Missing documentation — request content through the FAQ or contact the platform team
- Security issues — report through the channel described in the Security overview
Product support
Product support channels are not documented here. Enterprise customers should refer to their executed agreement for support contact information and SLA commitments.
Review-required statement
Support channel descriptions and SLA commitments on this page must be reviewed by operations before publication. No support guarantees are implied by the content on this page.